CLEVELAND (AP) — The U.S. Department of Veterans Affairs says human error is to blame for the accidental deletion of 464,000 electronic data files related to home loans.
The VA says the problem originated at its information technology center in Austin, Texas.
A spokesman says earlier reports that the problem took place at the VA’s regional office in Cleveland were incorrect.
The VA says no personal information was jeopardized when the files were deleted last month.
The issue was related to a home loan program’s online application. The VA says some files were recoverable, and the online application program was restored within a few days.
Records included loans, grants and applications.
The agency said staff will be retrained to help prevent the error from occurring again.
Information from: The Plain Dealer, http://www.cleveland.com