911 system failure still a mystery

Mahoning 911center

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At the height of Wednesday’s storms, the Mahoning County’s 911 system malfunctioned. Fortunately, local residents never lost service.

Director Maggie McGee said there was a failure of some hardware in the system’s server located in Kent. At one point, residents were told to dial their local police and fire department numbers.

McGee said because of some built-in redundancies, service was quickly re-routed to an AT&T facility in Chicago.

“They did contact us and immediately we transferred. We found out what the issue was and we just moved to the final so that we had no calls that went unanswered,” said McGee. “Thank God we had enough in place what we did not lose one call during that storm.”

McGee said the problem was corrected in less than an hour. She is not exactly sure what caused the malfunction and said weather may be the culprit.

 

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