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Water customers in Youngstown will soon be able to view and pay their water bills online.
City Council on Wednesday approved agreements with companies to provide computer programs and infrastructure to allow customers to see and pay bills and track water consumption, all with just a few points and clicks.
City leaders said the upgrade is a long-time coming and helps move the department into the 21st century.
“This puts the responsibility back in the customer’s hands where they can go and manage their accounts themselves, print a bill, make a payment,” said Youngstown Water Commissioner Harry Johnson III. “It’s a win-win situation for the city.”
The Water Department will absorb a fee of 10 cents per online transaction.
“The gas company did it, Ohio Edison did it, why doesn’t the Water Department do it?” said Mayor Chuck Sammarone. “Well, the system we had in place couldn’t do it, but I used to always tell them it ‘s coming but it happened to take 10 years.”
The city hopes to launch the online bill pay program Oct. 1.