Official says not to worry about health care signup glitch

YOUNGSTOWN, Ohio (WKBN) — The deadline to sign up for health insurance under the Affordable Care Act is here, and what started with troubles is ending the same way.

New visitors to the website encountered error messages on Monday, which was the last day for enrollment. Users encountered error messages, telling them to come back at a later time.

Health care website stumbles on last day.

Willie Duck has been trying to sign up for health insurance for a few weeks.

“I did have some issues getting on and going through. It just seemed like it was harder. I would rather get it in person or I would rather fill out an application. It would be easier,” Duck said.

That’s why Duck didn’t even try enrolling online on Monday’s deadline.

“I didn’t even give it another shot. It was just so frustrating,” he said.

It was frustrating on Monday for thousands of people trying to get their applications in on when they encountered a new technical problem. Some reported that the site was down for maintenance, while others received e-mails telling them they would be invited back when the system was available, all while the countdown clock continues ticking.

“I think it’s just a question of so many people are applying at one time that obviously is beyond what the system can handle at this time,” said Bill Adams with Access Mahoning Valley.

Adams said if local residents were having issues signing up for health insurance, they should not be punished for signing up after Monday’s deadline as long as they have proof they tried to do it.

“It is my understanding that they’re going to be pretty much on the honor system that you have made the attempt to file by the end of today and certainly the thing is if you do that and you can’t get through today for whatever reason, again document it but come back tomorrow, the next day, sometime this week. It will be much less traffic on the website,” Adams said.

He said community assistants will be available in the coming months to help people still not enrolled.

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