Recalled vehicle owner seeking answers

GIRARD, Ohio (WKBN) — For a second straight day, the woman in charge at General Motors took questions from lawmakers on Capitol Hill, while customers here at home and around the country wait to see if their GM vehicle is one of the millions being recalled.

Vicki Lockaton of Girard bought her 2006 Pontiac G-6 a couple years ago. But this week she learned the model has been added to the growing list of GM cars needing repairs, this time to correct a problem with the steering column.

She wonders if that might be related to the defective ignition switches that were found in other models, including Chevy Cobalts and Pontiac G-5’s built at the General Motors plant in Lordstown.

“I want answers. I want to know when it’s going to be fixed. When can I get it in? I tried to make an appointment today and I was turned away by a dealer in Austintown,” Lockaton said.

She said she has been given the same answer when she called GM’s corporate offices in Michigan: That the automaker is still checking vehicle identification numbers to see exactly which cars are affected and recall notifications could be going out in three or four weeks.

“Nothing will be done until the VIN numbers are gone over and released. And that is exactly what I was told. A week-and-a-half, two weeks until the VIN numbers are found and then seven days until the letters go out,” Lockaton said.

And she may have to wait even longer she bought the car used and not from the original dealership.

In the meantime, Lockaton said she continues having to make monthly payments on a car she is too scared to drive.

One Michigan business consultant thinks the recall mess is one GM will survive.

“It’s going to be a very expensive thing. It’s going to take GM’s eye off the ball. They’re going to spend some time on this and everything, but in the final analysis, they’ll get through it,” said James McTevia, an automobile industry analyst.

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