HOWLAND TWP, Ohio (WKBN) – After more than a year of debating, the city of Warren has merged the call center with Trumbull County 911, sending seven dispatchers to Howland.
Chief Ernest Cook, the 911 Director, says the transition is running smoothly.
“All the software, everything worked. It’s a matter of just doing some personal data transfers. I was very impressed,” Cook said.
Two seats are designated for Warren City calls, but everyone is now dispatching under one roof.
“When they are sitting right beside each other, our dispatchers are going to know exactly what their dispatchers are doing and they’re going to, if we have a unit, maybe we can respond right there,” said Trumbull County Sheriff Thomas Altiere.
City leaders estimate combining call centers would save Warren almost half a million dollars per year.
“The bottom line for us was not only saving money but safety. We have a lot of back up. We have, we can watch each other’s community. We can talk to each other. So it’s very important in terms of communication,” said Warren Mayor Doug Franklin.
“These sort of initiatives are going on throughout the state so it’s not unique to us. It’s a win-win for Trumbull County and Warren City,” said Mauro Cantalamessa, County Commissioner.
The 911 center is virtually connected to both the Lordstown and Niles dispatchers meaning the reach extends to almost every corner of the county and the dispatchers are able to easily help each other.