AUSTIN, Texas (KYTX) – An Austin, Texas couple who stopped to pick up a meal at an IHOP restaurant Monday say they will never go to another IHOP after the message they saw on their receipt.
According to CBS affiliate KYTX, Arainia Brown and her boyfriend Rolman Sparkman were traveling back to Austin and decided to grab a to-go order from the IHOP at Interstate 35. When Brown saw her receipt, she immediately became upset.
Brown and Sparkmen were shocked to see “BLACK PPL” typed at the top of their receipt. Adding insult to injury, Brown said the server was a young black man.
“You could have asked me my name,” said Brown. “Don’t put, don’t label me. I don’t label you.”
Brown posted the receipt on Facebook and by Monday evening, the post was shared more than 14,000 times.
IHOP Corporate released the following statement about the incident:
This was a poor choice made by our franchisee’s team member, and is not in keeping with policies and procedures. We recognize that it could be offensive and apologize. Everyone is welcome in our restaurants and our franchisee is using this as a teachable moment for the entire team so that it will not reoccur.”
“Franchisee” refers to ACG Texas Restaurants, a group that owns and operates 67 restaurants across Texas. KVUE News reached out to ACG Texas Restaurants and were told they did not have a comment.