JobsNow: How to become a practice manager

The demand for medical practice managers is expected to grow by more than 20 percent in the next decade

How to become a practice manager in the Youngstown area.


YOUNGSTOWN, Ohio (WKBN) – Good healthcare often takes teamwork, and that’s abundantly evident between a doctor and nurse, but also in the role of a practice manager.

This week’s JobsNow segment is focusing on this in-demand career, which is fundamental in producing a better result for the patient.

“Day-to-day operations, from beginning to end, is what the practice manager is responsible for,” said Rashelle Duke, practice manager for Mercy Health.

Duko believes the job encompasses everything. The practice manager juggles medical supplies, hiring and firing, resolving conflicts, complying with regulations and more to make sure everything runs smoothly while the doctor is seeing patients.

“A big component to our job is just being able to work with people, being able to care about people,” said Duko. “If you don’t, then this isn’t the right job.”

Duko understands most of those positions, too. She graduated from Salem High School and Youngstown State University, going on to work in medical billing and then as a nurse. From there, she worked her way up to the nurse supervisor position.

As a practice manager, Duko manages all of those positions as a team leader, and she manages multiple practices at the same time.

“Part of practice management is that H.R. component… You’re understanding how things work in the background,” she said.

It is a bright field, with medical practices growing or combining all the time. The demand for medical practice managers is expected to grow by more than 20 percent in the next decade.

For more information on becoming a practice manager or to find available jobs in the area, visit the OhioMeansJobs website.

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