Local hotline provides 24/7 support, resources for free

Help Hotline provides crisis intervention, emotional support and community referral assistance


YOUNGSTOWN, Ohio (WKBN) – The Help Hotline Crisis Center is a free resource for local residents, but many don’t know it exists.

The hotline has been providing crisis intervention, emotional support and community referral assistance for 45 years. It also provides support services for mental health consumers.

“We average about 15,000 to 16,000 calls a month, over 180,000 each year, so we are pretty busy,” said CEO Vince Brancaccio. “We are also a suicide prevention lifeline and so we cover all 50 states.”

The 211 information and referral program is a free, confidential helpline for health and human service agencies and programs.

“What we’ve done recently is we have introduced an online database…where you can access the same database our workers have access to.”

The hotline is there 24 hours a day, seven days a week to help people with their everyday needs.

“They would get out information referral specialists and then they would let the specialist know what resources they are looking for, what they need, whether it’s food, shelter or clothing,” Brancaccio said. “Then we would refer them to the agencies that provide those services.”

The 211 hotline is also a gateway connecting people with community resources and volunteer opportunities.

“We have lots of resources in the Valley and I think that’s something that’s so special about Mahoning, Trumbull and Columbiana Counties. We have a lot, a lot of resources.”

To contact the help hotline, dial:

  • Mahoning County – 211 or 330-747-2696
  • Trumbull County – 211 or 330-393-1565
  • Columbiana County – 330-424-7767 or 1-800-427-3606

Currently, 91 percent of Ohio’s population can dial 211 and reach a trained professional through a network of local centers that serve 67 counties across the state.

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