Flight cancellations frustrate Allegiant customers

The airline canceled two flights between Youngstown and Florida due to mechanical issues

Customers are frustrated that Allegiant Airlines keeps canceling flights.

VIENNA, Ohio (WKBN) – Customer complaints about Allegiant continue as the airline canceled several flights over the past week due to mechanical issues.

In the past, Allegiant Air Flight 815 had four emergency landings within six weeks, including one departing from Youngstown-Warren Regional Airport.

Now the airline canceled a flight from Orlando to Youngstown on June 13 and another from Youngstown to St. Petersburg, Florida on June 16 for mechanical issues.

Passengers on both flights said they felt unsafe after their experiences.

“It was delayed a little bit, so we sat in security and then finally, they loaded us all onto the plane and they said there were some difficulties,” Tracy Respecki said. “They were fixing them as we were sitting on the plane and then probably over an hour later, they get us all off the plane.”

Allegiant offered her another flight the next day, but that one had two rain delays and Respecki arrived in St. Petersburg 28 hours late.

“At this point, I don’t want to fly this airline again,” she said.

Anita Carter had a similar problem flying from Orlando-Sanford to Youngstown. When she got to the airport, she found out her flight was canceled.

Carter said she and other passengers waited in line for over an hour before the airline offered any resolution.

“The girl at the counter told me it’s either due to a malfunction of the plane or it’s due to the crew.”

Allegiant released the same statement for both flights, saying there were mechanical issues:

The FAA doesn’t publish comparisons of airline maintenance issues, so we don’t know where Allegiant ranks against others. However, the majority of Allegiant’s fleet is aging MD-80s. They only cost a fraction of newer, larger planes like some competitors use.

Allegiant wouldn’t comment on if the older planes cause more problems. It also wouldn’t discuss how a large number of mechanical issues and emergency landings caused the Federal Aviation Administration to start a review of the airline this spring, two years ahead of schedule.

Some customers can’t ignore the cheap fairs, though. Ron Dittamatoo said his only problem is that the airline takes too long to resolve complaints after it cancels flights.

“You got 160 some people displaced, it has to be done quicker.”

The results from the FAA’s review are expected to come out in early July.

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