Delta cancelling nearly 250 flights Tuesday morning

The cancellations Tuesday follow about 1,000 cancelled flights Monday and almost 3,000 delayed flights

Konstance Woods talks on her cell phone with an agent as she stands in line at the Delta ticketing counter at Washington's Ronald Reagan Washington National Airport, Monday, Aug. 8, 2016. Her family is trying to get to Raleigh, N.C after their Delta flight was delayed. Delta Air Lines delayed or canceled hundreds of flights Monday after its computer systems crashed, stranding thousands of people on a busy travel day. (AP Photo/Carolyn Kaster)

DALLAS (AP) — Travelers on Delta Air Lines endured hundreds more canceled and delayed flights on Tuesday as the carrier slogged through day two of its recovery from a global computer outage.

By early afternoon, Delta said it had canceled about 530 flights as it moved planes and crews to “reset” its operation.

Nearly 1,200 Delta flights had been delayed, according to tracking service FlightStats Inc.

“We are still operating in recovery mode,” said Dave Holtz, the airline’s senior vice president of operations.

Tuesday’s disruption follows about 1,000 cancelled flights Monday and almost 3,000 delayed flights after an outage at its Atlanta headquarters initiated a global meltdown of its booking and communications systems.

The airline was back online after a few hours Monday, but the ripple effects could be felt a day later.

More than 1,000 people spent the night at Narita Airport outside Tokyo because of the shutdown. While flights resumed in the morning, Delta spokeswoman Hiroko Okada said more delays were expected.

Delta also extended a travel-waiver policy to help stranded passengers rearrange their travel plans.

The airline posted a video apology by CEO Ed Bastian. And it offered refunds and $200 in travel vouchers to people whose flights were canceled or delayed at least three hours.

Delta’s challenge Tuesday will be to find enough seats on planes during the busy summer vacation season to accommodate the tens of thousands of passengers whose flights were scrubbed.

Airlines have been putting more people in each plane, so when a system of a major carrier crashes, as has happened with others before Delta, finding a new seat for the waylaid becomes more difficult.

Last month, the average Delta flight was 87 percent full.

Confusion among passengers Monday was compounded as Delta’s flight-status updates crashed as well. Instead of staying home or poolside at a hotel until the airline could fix the mess, many passengers learned about the gridlock only after they reached the airport.

They were stuck.

Delta spokesman Trebor Banstetter said that after the power outage, key systems and network equipment did not switch over to backups. The investigation of the outage is ongoing, but Banstetter said that there is no indication that the problems were caused by a hack or intentional breach of the system.

A spokesman for the local electric company, Georgia Power, said the problem started with a piece of Delta equipment called a switchgear, which direct flows within a power system. No other customers lost power, he said.

Airlines depend on huge, overlapping and complicated systems to operate flights, ticketing, boarding, airport kiosks, websites and mobile phone apps. Even brief outages can now snarl traffic and, as the Delta incident shows, those problems can go global in seconds.

Last month, Southwest Airlines canceled more than 2,000 flights over four days after an outage that it blamed on a faulty network router. United Airlines and American Airlines both suffered outages last year — United has struggled with several meltdowns since combining technology systems with merger partner Continental Airlines.

Some passengers said they were shocked that computer glitches could cause such turmoil. Others took it in stride.

Ryan Shannon, whose flight from Lexington, Kentucky, on Monday was delayed, said passengers boarded, were told to exit, waited about 90 minutes, then got back on the plane and flew to New York without further incident.

“There is always a delay, or weather, or something,” he said. “I travel weekly, so I’m used to it.”

AP radio correspondent Julie Walker in New York, Bree Fowler in Las Vegas, Joseph Pisani in New York and Jeff Martin in Atlanta contributed to this report.

(Copyright 2016 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.)

WKBN 27 First News provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Commenters who violate these terms, including use of vulgar language or racial slurs, will be banned. No links will be permitted. Please be respectful of the opinions of others. If you see an inappropriate comment, please flag it for our moderators to review.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s