PITTSBURGH, Pa. (WKBN) – Passengers waiting to take an Allegiant flight to Punta Gorda, Florida on Sunday are not happy after having their flight delayed for several hours and then canceled altogether.
According to Edward Snyder, of Warren, his 5 p.m. flight was delayed for several hours. He said the plane finally came in around 12:30 a.m. and the passengers got off along with the crew, but they never called for the waiting passengers to board.
“The flight comes in maybe 20 minutes to 1 a.m. The plane deboards, then the flight crews leaves because they timed out. Then, at 1:23 a.m., we’re told that the flight is canceled,” Snyder said.
Snyder said passengers who live close by were told to go home and those from out of town were advised to get a hotel room.
The flight was rescheduled for 3:45 p.m. Monday and delayed again to 4:20 p.m.
Snyder said he believes that the situation was handled poorly.
An Allegiant spokesperson said a maintenance issue impacted the flight.
“Unfortunately, aircraft availability was delayed to the point that the crew scheduled for this flight exceeded their allowable hours under FAA regulations. Without a replacement crew readily available, the flight was rescheduled for today,” said Hilarie Grey.
Grey said passengers who opt not to travel on the rescheduled flight have the option to be re-accommodated on another Allegiant flight at no charge.
All passengers have been issued $100 vouchers toward future travel on Allegiant. She said travelers who don’t live in the Pittsburgh area were provided hotel accommodations for the night.
“We understand that any delay to scheduled travel plans is frustrating – particularly an extended delay as in this situation. We sincerely regret the inconvenience to our passengers,” she said.